MyToolbox

Terms of Service

Document updated: 17/10/2026

 1. Definitions

1.1. “Customer” means the person or entity who ordered services provided by Perth Web Hosting.

1.2. “Customer Service” means the relationship between Perth Web Hosting staff and the Customer, to assist the Customer with a question they have asked.

1.3. “Support Ticket” refers to a secure electronic message sent by the Customer to Perth Web Hosting via email or by submitting MyToolbox for assistance or for any questions they may have with any Service(s).

1.4. “Registry” refers to person(s) or entity(ies) responsible for providing registry services. These services include customer database administration, zone file publication, DNS and DNSSEC operations, and marketing and policy determination regarding a top-level domain name. A Registry may outsource some, all, or none of these services. Different registries exist for different TLDs.

1.5. “Service”, “Service(s)” or “Services” means any product(s) or service(s) the Customer has signed up to use. This can include, but is not limited to, the provisioning of space on one of our servers and a connection to and from the internet for web, email hosting and/or FTP services to function at the level specified in the chosen service level, domain name registration or transfer or renewal, SSL and VPS. These product(s) and service(s) are identified in full within the “sign up” and “service provision” emails Perth Web Hosting has sent after the Customer requests the service. The specific details of the Services can be found by logging in to MyToolbox or on our website.

1.6. “Synergy Wholesale” means Synergy Wholesale Pty Ltd (ABN 17 165 245 901)

1.7. “MyToolbox” refers to Perth Web Hosting’s customer account, billing and management portal, available online at https://clients.perthwebhosting.net.au

2. Acceptance

2.1. The Customer signified acceptance of our Terms of Service, as well as our Acceptable Use Policy, Privacy Policy and any applicable Registrant Agreement, when they submitted their order to Perth Web Hosting for Services, and that order was accepted.

2.2. The Customer acknowledges that they are solely responsible for ensuring that all Service(s) are in full compliance with this policy, and that they are solely responsible for the files and applications (including web scripts) that have been uploaded and executed.

3. Communication

3.1. The Customer agrees to receive emails directly relating to the Service(s) provided, as well as marketing and promotional emails from Perth Web Hosting to the email address registered to their Account. The Customer can unsubscribe from marketing and promotional emails only.

3.2. The Customer may opt-in to receive email from our Service Status system in relation to their Service(s). This subscription can be modified at any time by the Customer through MyToolbox and is enabled by default.

3.3. If the Customer does not want to receive these mandatory service-specific emails, they are required to cancel all active Services and close their Account, in accordance with Section 11 of this policy. The Customer may, however, opt out from receiving marketing and promotional emails at any time by clicking on the unsubscribe link within the email footer.

4. Availability of Services

4.1. While Perth Web Hosting will endeavour to provide continuous availability of all Service(s) to the Customer, Perth Web Hosting will not be liable for any Service interruptions or downtime that is not covered by a Service Level Agreement (where applicable).

4.2. Scheduled maintenance will be performed at a time which is deemed suitable by Perth Web Hosting, and should it require any Services to be offline for greater than thirty (30) minutes, Perth Web Hosting will post details of the scheduled maintenance at least two (2) days prior.

4.3. Unscheduled maintenance will be performed as required by Perth Web Hosting and should any Service(s) be offline for greater than thirty (30) minutes, Perth Web Hosting will post details of the maintenance via the official Facebook page and/or email and any updates until it has been completed. Details of these events can be found at http://clients.perthwebhosting.net.au or https://facebook.com/perthwebhosting/. If you wish to receive notices by email, please subscribe to the mailing list by emailing support@perthwebhosting.net.au or submitting a support ticket by logging onto MyToolbox.

5. Domain Names

5.1. The Customer acknowledges that whilst Perth Web Hosting is not a domain accredited Registrar, any domain name registration, transfer or renewal will be processed through Synergy Wholesale.

5.2. The Customer acknowledges that they have read and agree to any applicable Registrant Agreement via the official domain registrar website before purchasing any Domain Name(s) from Perth Web Hosting.

5.3. The Customer acknowledges that all Domain Name(s) are non-refundable once the order has been accepted and processed by Perth Web Hosting.

5.4. Perth Web Hosting does not warrant or guarantee that a Domain Name registration will be approved by the Registry, irrespective of whether the invoice for the Domain Name(s) has been paid. The Customer should take no action in respect of the requested Domain Name(s) until Perth Web Hosting has notified them that the Domain Name(s) have been successfully registered and the Customer has verified the registration through public WHOIS lookup.

5.5. The registration and ongoing use of the Domain Name(s) are subject to the relevant naming authority’s terms of service and any applicable Registrant Agreement. The Customer is responsible for ensuring awareness of these terms and that they are adhered to.

5.6. The Customer waives any right to make a claim against Perth Web Hosting in respect of a decision made by any Registry or Regulatory Body to refuse registration, renewal, transfer or continued use of a Domain Name.

5.7. The Customer acknowledges that Perth Web Hosting is not obligated to renew a Domain Name if the Customer has;

  1. not confirmed to Perth Web Hosting that the domain name is to be renewed, or
  2. the invoice for renewal has not been paid in full, or
  3. it is determined that the Customer does not satisfy the eligibility criteria to continue holding the Domain Name license.

In these circumstances, Perth Web Hosting will not be held liable by the Customer for any loss or damages. All renewal requests must be submitted via MyToolbox, and it is theCustomer’ss responsibility to confirm that the renewal request has been successfully processed in full.

5.8. Perth Web Hosting may decline Domain Name registration, renewal or transfer if the Customer is in breach of the Terms of Service, Acceptable Use Policy or any applicable Registrant Agreement, or the Customer has other unpaid invoices in their Account.

5.9. It is theCustomer’ss responsibility to ensure that the Registrant, Technical and Administrative contact information is kept up to date on every domain name. As per registry-registrar policy and agreements, Perth Web Hosting will use the Registrant contact information to advise the Customer of any pending expiry, renewal or transfer requests relating to the domain name.

5.10. Should the Customer choose to terminate all Service(s) with Perth Web Hosting but does not transfer a Domain Name to another registrar, the Customer agrees that Perth Web Hosting may contact the Customer after the Account closure to advise of any domain name expiry, renewal or transfer request.

5.11. The Customer warrants that Perth Web Hosting is authorised to act as the Designated Agent to approve any changes made to registrant contact details on behalf of the old or new registrant for any generic top-level domains governed by the registrar bodies.

5.12. Enabling ‘ID protection’ on any generic top-level domain governed by ICANN is not considered a material change to the registrant data, given that, under ICANN requirements, the Registrar holds all original registrant data.

6. Customer General Warranties and Undertaking

6.1. The Customer warrants that any information supplied to Perth Web Hosting is true and correct and will be kept current and up to date via MyToolbox.

6.2. The Customer warrants that they will keep all passwords and sensitive information in a secure location and that this information is not shared with any other party.

6.3. The Customer warrants that at the time of entering into this agreement they are not relying on any representation made by Perth Web Hosting, its staff, agents or affiliates, which has not been expressly stated in this agreement.

6.4. The Customer agrees that they are solely responsible for dealing with cases of unauthorised third parties accessing their Account and/or Service(s). These matters should be referred to the Australian Federal Police for investigation as soon as possible.

7. Perth Web Hosting General Warranties and Undertaking

7.1. Perth Web Hosting shall not be liable to the Customer for harm caused by or related to the Customer’s Service(s) or inability to utilise the Service(s) unless caused by gross negligence or willful misconduct.

7.2. Perth Web Hosting shall not be liable to the Customer for lost profits, direct or indirect, special or incidental, consequential or punitive; or damages of any kind whether or not they were known or should have been known.

7.3. Notwithstanding anything else in this agreement, the maximum aggregate liability that Perth Web Hosting, any of its employees, agents or affiliates, under any theory of law, shall not exceed a payment in excess of the amount paid by the Customer for the Service in question for the six months before the occurrence of the event(s) giving rise to the claim.

7.4. Perth Web Hosting does not warrant that:

  1. Any Service(s) provided will be uninterrupted or error free;
  2. The Service(s) will meet your requirements, other than as expressly set out in this agreement;
  3. The Service(s) will not be subjected to external hacking attempts, viruses, worms, denial of service attacks, or other persons gaining unauthorised access to the Service(s) or any Perth Web Hosting system.

7.5. Perth Web Hosting does not make or give any express or implied warranties including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice, with respect to any goods or services provided under or incidental to this agreement.

7.6. In no event will Perth Web Hosting be liable to the Customer for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

7.7. Third party services engaged by the Customer through cPanel or Plesk, including but not limited to SEO and web design tools, are done so at the Customer(s) own undertaking. Perth Web Hosting does not provide any express or implied warranty on the quality of their product(s) nor the outcomes expected. It is under no obligation to extend support for externally managed or purchased products.

8. Accounts and Billing

8.1. The Customer agrees to a month-to-month contract term for Service(s) unless otherwise stated in the Service offering (eg. domain names, SSL certificates, special Service(s) with an agreed term), or otherwise agreed in writing. The month-to-month contract for Service(s) is automatically renewed each month in perpetuity subject to cancellation by the Customer.

8.2. Monthly Service(s) are established as part thereof, signifying the beginning of a new month, which demotes commitment till the end of that monthly period.

8.3. In relation to fees for Service(s):

  1. Fees for Service(s) ordered by the Customer shall begin on the date of the initial order and shall be prorated to include all days until the first day of the next month, and the chosen billing cycle in advance. This may be monthly, quarterly, semi-annually or annually.
  2. The first day of the month will serve as the anniversary date for all future billings including one-time fees, upgrades, additional services, cancellations and service credits, unless the Service(s) only allows annual or biennial billing cycles (eg. domain name registrations, SSL certificates).
  3. Fees are due in advance of the billing cycle and will be invoiced to the Customer fourteen (14) days before the due date. If a credit card is stored in the Account, it will be accounted for five (5) days before the due date to allow sufficient time for any potential issues (such as insufficient funds, expired cards, etc.) to be rectified before the due date.

8.4. In relation to fees for upgrades to Service(s):

  1. Upgrades ordered by the Customer on the billing anniversary date will be billed for a full cycle. They will continue each cycle on the anniversary date, unless the Service(s) only allows annual or biennial billing cycles (eg. domain name registrations, et cetera).
  2. Upgrades ordered by the Customer after the billing anniversary date will be prorated to the next anniversary date at the full monthly cost. Future fees will appear as the new plan from your existing anniversary billing date.
  3. Fees for upgrades will be charged on the day of the upgrade taking place. Payment will be charged to the credit card stored on the billing Account.
  4. Additional fees may be payable for upgrades that require manual work to process the request.

8.5. In relation to fees for downgrades to Service(s):

  1. Downgrades will be processed when the request is received from the Customer, unless otherwise specified in the request.
  2. An Account credit will be issued to the Customer’s Account for the difference of any prorated pre-paid amount minus the cost of the new plan prorated on the chosen cycle.
  3. Additional fees may be payable for downgrades where Perth Web Hosting requires manual work to process the downgrade request.

8.6. Fees for one-off Service(s) including, but not limited to, dedicated IP addresses, SSL certificates, instant data blocks and instant disk blocks, are due within fourteen (14) days of the invoice being issued.

8.7. All published prices are exclusive of any government taxes and charges unless otherwise noted.

8.8. Any unpaid invoices in the Customer’s Account must be paid in full before new Service(s) will be provisioned.

8.9. Failure to pay any fees may result in the Account being referred to an external collection agency, which may include interest (calculated daily) and collection costs.

8.10. Service(s) with unpaid invoices that are more than seven (7) days past the due date will be automatically suspended. A fee of 14% of the original total amount of the invoice will be added to the invoice, with full payment for all outstanding invoices required before the Service(s) can be reactivated.

8.11. Services with unpaid invoices that are not paid in full within thirty (30) days of the due date will be automatically terminated. Restoration of terminated Service(s) is subject to Perth Web Hosting’s Terms of Service.

9. Payments by Credit Card

9.1. In the event a new Service is ordered by the Customer with payment via credit card, this credit card information is not stored on our system and cannot be read by any employee of Perth Web Hosting. A token may be stored against the Customer’s Account and may be used for future automatic invoice payments.

9.2. Where a credit card number is stored on the Customer’s Account, this may be automatically used for the payment of due invoices. In such cases, payments will typically be taken five (5) days before the due date of the invoice.

9.3. The Customer acknowledges that Perth Web Hosting does not store their full credit card on file or any of Perth Web Hosting’s servers and/or platform and only keeps the last four (4) digits and card type to identify the card for billing queries.

9.4. The Customer acknowledges that Stripe Australia handles all payments.

10. Refunds

10.1. The following Service(s) are not eligible for a refund if the Service has been successfully provisioned by one of Perth Web Hosting’s suppliers:

  1. Domain names;
  2. SSL certificates; and
  3. Software licenses.

10.2. A full refund will be provided to either account credit or returned to the original payment method, if the order was placed within thirty (30) days of the date that the refund was requested for any of the following Service(s):

  1. Any VPS hosting Service.
  2. Any Microsoft 365 Service(s)

10.3. A pro rata refund will be provided to account credit only if the refund request was made more than forty-five (45) days after the order was placed for any of the following Service(s):

  1. Any shared cPanel web hosting Service;
  2. Any VPS hosting Service.

10.4 No refunds can be provided for any Microsoft 365 subscription after the order has been placed on a Monthly or an Annual commitment. Whilst the client can transfer the license to another Microsoft CSP, the transfer to the new provider shouldn’t incur any additional charges unless you request an upgrade.

10.5 The Customer will not be entitled to a refund if the Customer has breached any of Perth Web Hosting’s Terms, Policies and Agreements.

10.6 All other refunds will be processed at the sole discretion of Perth Web Hosting, in line with the Australian Competition & Consumer Commission’s published policies and guidelines. More information can be found at http://www.accc.gov.au/consumers/consumer-rights-guarantees.

10.7. Stripe Australia handles all credit card refunds and can take up to five (5) working days to be returned to your Account once PertAccountos processes the refund. A confirmation email is sent to the email on file.

11. 30-day Money Back Guarantee

11.1. A refund will be returned where the Customer requests a closure of their Account within the first 30 days of signing up as a new customer by emailing support@perthwebhosting.net.au or logging in to MyToolbox and submitting a cancellation request.

11.2. The Customer is a new client with Perth Web Hosting and has not had any active services previously with Us.

11.3. The following services are ineligible for the 30-day money back guarantee:

  1. Domain names;
  2. SSL certificates; an;
  3. Software licenses (including Microsoft 365).
  4. Any Web development work

12. Cancellation

12.1. The Customer can request cancellation of their Account or any Service(s) for any reason by emailing support@perthwebhosting.net.au or logging in to MyToolbox and submitting a cancellation request. For security reasons, we will not accept cancellation requests by any other method.

12.2. The Customer agrees to provide thirty (30) days’ notice of termination of Service(s).

12.3. The Customer agrees to pay any outstanding invoices upon cancellation of their Service(s).

12.4. If the Customer requests cancellation of a Service after the invoice for the renewal of the Service has been paid, a refund will be issued in accordance with the Refunds subsection of this agreement.

13. Suspension and Termination of Service(s)

13.1. Perth Web Hosting may suspend or terminate Service(s) if:

  1. The Customer is found to be in breach of any policy including but not limited to the Terms of Service, Acceptable Use Policy or any applicable Registrant Agreement;
  2. The Customer has become insolvent or bankrupt;
  3. The Customer has unpaid invoices.

13.2. Perth Web Hosting may decide at its sole discretion to advise a Customer that their Account and/or Service(s) will be terminated by giving fourteen (14) days’ written notice, and any applicable refunds will be processed as per the Refunds subsection of this agreement.

13.3. If a Customer’s Account is closed for any reason, or any Service(s) suspended or terminated, the Customer must pay all outstanding invoices by the due dates.

13.4. If a web hosting, email hosting or VPS Service is suspended or terminated for any reason, Perth Web Hosting is under no obligation to provide the Customer with a copy of any data associated with the Service(s). Perth Web Hosting may provide the Customer with a backup of the data, if it is available, for a fee of $350.

14. Data Management

14.1. It is theCustomer’ss sole responsibility to maintain regular off-site backups of their data. The Customer will not hold Perth Web Hosting liable for incomplete, out-of-date, or corrupt data recovered from backups and archives.

14.2. For shared web hosting and email hosting Service(s), Perth Web Hosting makes every reasonable effort to back up and archive theCustomer’ss data regularly for the sole purpose of disaster recovery. Perth Web Hosting does not take automated system backups of Virtual Private Server (VPS) Service(s) or any other Service(s) unless explicitly stated.

14.3. In the event of hard disk failure or data corruption of a shared web hosting or email hosting server, Perth Web Hosting will restore data from the last known verified archive. If backup and archived data appear to be corrupt, the Customer should be prepared to upload all their data to their Service(s) from their own copy or an off-site location and re-create all mailboxes, databases, and FTP off-site.

14.4. If the Customer requires Perth Web Hosting to supply a backup of their data for an active shared web hosting, or email hosting Service, for any reason or purpose that is not the direct fault of Perth Web Hosting, a fee of $99 exGST per Service will be payable by the Customer before the data will be made available. Services in a suspended, cancelled or terminated state within MyToolbox are not considered an active Service.

14.5. Perth Web Hosting is under no obligation to maintain a backup of theCustomer’ss data following the suspension or cancellation of the Service for any reason.

14.6. Perth Web Hosting holds no responsibility for any issues which arise during the use of third party services including but not limited to JetBackup and Softaculous. Issues which occur as a result of failed upgrade attempts by the Customer are outside the control of Perth Web Hosting.

15. Use of Identity

15.1. The Customer agrees that the use of any Perth Web Hosting logo or company information is within approved marketing guidelines.

15.2. Perth Web Hosting agrees not to use a Customer name, logos or information without prior written consent of the Customer.

16. Governing Law

16.1. The Customer agrees to abide by all local, state and federal laws pursuant to the Service(s) delivered by Perth Web Hosting.

16.2. The Customer agrees that these and all Perth Web Hosting Terms, Policies and Agreements are governed by the laws of Western Australia, Australia, and agrees to the exclusive jurisdiction of the Courts of that state.

17. Changes

17.1. Perth Web Hosting may amend our Terms of Service at any time. Changes to this agreement will become effective upon their publication to our website.

17.2. Continued use of the Service(s) constitutes acceptance of the amended terms. If you do not wish to accept the amended terms, you may request cancellation of your Service(s) in line with our cancellation policy found within our Terms of Service.

If you have any questions about this agreement, please get in touch with our Management team via email at enquiry@perthwebhosting.net.au