Basic email on your own domain.
What's included
- Unlimited accounts on your domain
- 20GB of fast storage (SSD), shared across the team
- SpamExperts spam and virus filtering
- 40MB attachment size
- 99.98% uptime
- Secure webmail, plus setup on Android and Apple devices
- 21-day offsite backup
One thing to know
Basic email runs on a hosting account (cPanel). If you host your website with us on a cPanel plan, your email sits alongside it. If you only need email and no website, we’ll set up a small hosting account to run it, just ask and we’ll sort it.
Basic email or Microsoft 365?
Basic email is right if
You mostly send and receive email, you want one flat price for the team, and you don’t need shared calendars or the Office apps. It just works, on any device.
Microsoft 365 is right if
Your team shares calendars and contacts, you want bigger mailboxes, or you use Word, Excel and Teams. Priced per mailbox, so you only pay for who needs it.
Basic email questions.
What's the difference between IMAP and POP3?
IMAP keeps your email on the server, so your inbox, folders and read messages stay in sync on every device. POP3 downloads email to one device and usually removes it from the server.
For most teams IMAP is the better choice. Both are included.
Is there any mailbox quota limit?
You can enforce a soft quota limit on each mailbox so you don’t have a single user filling all your disk usage, or you can set the mailbox to have no soft limit. However, once your total disk usage, you will stop receiving emails. If your team needs more, give us a call on 08 6365 4522 and we’ll find the right setup.
Does my website hosting plan already include email?
If you already have a website and you want your website hosted with us, you don’t need this plan as our normal web hosting plans already include email hosting. You only require this plan where you have your website with another provider or you don’t require a website.
Can you move my existing mailboxes across?
Yes. Send us a Hosting Transfer Request and our Perth team will plan the move with you. Charges may apply depending on your current setup.
Will it work with Outlook, Apple Mail and my phone?
Yes. IMAP and POP3 work with Outlook, Apple Mail and the mail apps on Android and Apple devices, and there’s secure webmail too.
Can you keep my email address?
Yes, your email address will be exactly the same. You do not need to change your email address.
Can you host my ISP issued email address?
Unfortunately not. Your email address must remain on the ISP’s server. Sometimes providers may have the ability to forward email to an external address. Please ensure you check with your provider if they can offer this service. But we cannot host email addresses where the domain name is owned by an Internet Service Provider.
Do I need a domain name to have an email account?
Yes, you must register your own domain name before this service can work for you. You must have the ability to control the nameservers and alter the MX records. To register your own domain, click here.
Do you offer Spam Filtering as part of the basic email plan?
Does every plan include spam filtering?
Yes. Every plan includes SpamExperts Premium Spam Filtering, which filters spam and scans for viruses and malware. You can manage your settings through an easy-to-use portal and receive daily reports showing emails blocked in the past 24 hours.